Outpatients

Managing outpatient appointments during COVID-19

South Metropolitan Health Service (SMHS) continues to review how to manage its readiness and response to the rapidly changing COVID-19 situation.

To maximise patient and staff safety, the way we deliver outpatient care has changed.

Where clinically appropriate, outpatient appointments are being provided virtually via telephone or video call. Read more below in 'Virtual outpatient appointments'.

Depending on your clinical condition, you may have a combination of in-person and virtual appointments. The hospital will contact you to advise of any change to your appointment

The location section of your appointment letter details whether your appointment will be virtual or in person at the hospital. If the appointment location listed is an outpatient clinic, you need to attend the hospital for your appointment.

On the day of your in-person outpatient appointment

If you are required to attend the hospital for your appointment, please:

  • Self-test with a nasal rapid antigen test (RAT) before coming to hospital (where applicable).
  • Please bring evidence of your outpatient appointment with you to the hospital.
    You will be required to show your appointment letter or text message (SMS) to enter the hospital.
  • If you can make your way to your appointment independently and safely, please do not bring a support person with you to the hospital.
    If necessary, your support person can drive you to the hospital for you to make your way to your appointment on your own.
  • If you are unable to attend your appointment in the hospital without assistance, please only bring one support person with you.
    Read information for all visitors on proof of vaccination documents and self-testing processes.
  • Do not attend an outpatient appointment if you are unwell.

Text reads COVID-19 visiting

You will be required to wear a surgical mask unless you have a mask exemption or are unable to tolerate a mask due to your clinical circumstances.

If a support person comes with you to your appointment, they will be required to wear a surgical mask, unless they have a mask exemption.

A surgical mask will be provided to you on entry to the hospital.

When attending your appointment please:

  • wear your surgical mask correctly at all times
  • regularly wash hands with soap and water, or use hand sanitiser
  • keep a safe distance between yourself and others of at least 1.5 m
  • refrain from physical contact.
Virtual outpatient appointments

Where practical, some outpatient appointments are now being delivered by telephone or video call rather than onsite within the hospital.

There are a range of benefits with virtual appointments including not having to travel to hospital and associated travel costs, however not all appointments are suitable to be done virtually. Your clinician will determine if it is appropriate, and you may have a combination of face-to-face and virtual appointments depending on your clinical condition.

Virtual appointments are those conducted by:

  • telephone
  • video call at home or with your GP
  • Avaya
  • telehealth at another WA Health site.

For telephone appointments

Your clinician will call you:

  • between 8am and 12noon for a morning appointment, or
  • between 1pm and 5pm for an afternoon appointment.

If you have a scheduled telephone appointment you will receive a call from an unknown number. If you miss our call/s, contact the number on your appointment letter/SMS to reschedule.

For video appointments

You will receive a link via SMS (text message) or email before your appointment.

Click on that link 10 minutes before your appointment to join the clinic’s virtual waiting area.

If you would like to have your appointment virtually

Please:

  • discuss with your GP or referring specialist
  • discuss with your clinician during your appointment
  • talk to your clinic clerk
  • contact FSH Outpatient Enquiries on 6152 5100.
How to manage your appointment

A green tick overlays a plus sign with the words Manage My Care underneath the imageUse the Manage My Care app

The Manage My Care app gives you and those you care for more access to outpatient appointment and referral information than ever before at a number of metropolitan hospitals including Fiona Stanley Hospital.

Key features include:

  • easily see your outpatient appointments and referrals 24/7
  • update your contact details (e.g. address and phone numbers)
  • request to reschedule, confirm or cancel upcoming outpatient appointments for select specialties
  • access information about your appointment and hospital visit.

Create a Manage My Care account (Healthy WA).

If you can't use the Manage My Care app

Change an appointment

If you are unable to attend your appointment, follow the directions outlined in your appointment letter or SMS reminder or phone Outpatient Direct (Healthy WA) on 1300 855 275.

Can’t make your appointment?

If you can’t make it to your scheduled appointment for whatever reason, it’s important to let us know as soon as possible.

The hospital misses out on funding for every missed appointment. It also means other people have to wait longer for an appointment

To let us know you can’t make it to your appointment, you can call either:

  • Outpatient Direct on 1300 855 275, or
  • number in your appointment letter or SMS.

Update your contact details

Let us know if any of your contact details have changed (address, telephone number) to make sure you receive our communications by:

About our outpatient clinics

Outpatient clinics and services provide health care to patients who do not require admission to hospital. 

These services allow for examination or treatment as well as the provision of care for patients with complex or chronic conditions who benefit from a multidisciplinary approach.

Services are provided by a range of healthcare professionals including medical, nursing and allied health staff. You may see these healthcare professionals together or separately depending on your needs. We may also need to refer you to other hospital services.

Referrals and appointments

An outpatient appointment is made after your General Practitioner (GP) or specialist refers you for treatment, or if you need further treatment after being discharged from hospital.

Information about your outpatient clinic appointment will be sent to you by letter. Most clinics also send an SMS reminder to your mobile phone in the week before your appointment.

Sometimes the hospital will contact you by phone. This is usually when your appointment is in less than 7 days.

Please do not attend your outpatient appointment if you have any of the following symptoms:

  • flu or COVID-19 like symptoms, such as fever, cough or a sore throat
  • sudden onset of vomiting and diarrhoea
  • generalised unexplained rash.

You should visit your GP and reschedule your clinic appointment.

If your condition gets worse before your appointment

Please see your General Practitioner (GP) if your condition gets worse before your specialist appointment or in between appointments.

Your GP will be able to contact medical staff at the hospital for advice or can help you decide if you should go to the emergency department.

What should I bring?

Please bring:

  • your outpatient letter – please hand this to the receptionist
  • any relevant x-rays or laboratory results
  • any aids you may require (spectacles, hearing aids etc)
  • Medicare card
  • Healthcare card
  • Repatriation benefits card
  • immunisation records
  • a list of any questions you want to ask the specialist. 

Patients are also advised that wait times for outpatient appointments can vary.

Getting here

There are a number of ways to access FH, including: