Excellence in developing and engaging our staff

This award recognises excellence in engaging, developing and supporting staff/teams to deliver safe, high quality services.

A man and woman wearing surgical mask talk in an office.Medical workforce team – South Metropolitan Health Service

A commitment to continuous improvement and customer satisfaction guided the growth of this engaged and inclusive team and its strong customer service focus.

Team members uphold the South Metropolitan Health Service (SMHS) values by respecting their colleagues, celebrating diversity and showing empathy to each other and customers. These service delivery focused behaviours enable the provision of end-to-end support and closure for each customer across a vast customer base.

During the COVID-19 wave of February 2022 interactive initiatives enabling agility within current staffing levels were implemented. A streamlined COVID-19 close contact and positive case reporting service assisted junior medical officers to navigate leave entitlements, work remotely where possible and access rosters. The initiative also involved a new SMS system to contact doctors to fill critical vacant shifts, and a walk-in service for medical staff to discuss term allocations and leave requests, sign AHPRA paperwork and raise personal concerns.

Congratulations to our other 2022 finalists:

  • Emergency department Aboriginal health partnership – Rockingham Peel Group
  • National Disability Insurance Scheme linkage team – Fiona Stanley Fremantle Hospitals Group

View our finalists

 

See other 2022 SMHS Excellence Award winners.

This award sponsored by SmartSalary.

Last Updated: 21/10/2022