Excellence in improving the patient experience

This award recognises the achievement of a team in providing a great patient experience when delivering safe, high quality services.

An Aboriginal woman sits on the side of a bed holding the top of a walking frame as she talks with a male and female health professional wearing surgical masks.Cultural safety in the ED – Rockingham Peel Group

After identifying a need for improved culturally responsive care, this Rockingham General Hospital (RGH) project created a more inclusive and safer environment for Aboriginal emergency department (ED) patients and families while connecting non-Aboriginal patients and hospital staff to culture.

Aboriginal health liaison officers (AHLOs) and ED staff at RGH partnered with Aboriginal community members and health consumers to embed a culture with increased security for Aboriginal patients, decreased ‘did not wait’ rates, improved support mechanisms and direct feedback pathways for Aboriginal ED patients.

Initiatives included engaging Aboriginal and non-Aboriginal staff in the formation of an ED Cultural Safety Group, face-to-face cultural awareness training for all RGH ED staff, the formation of referral pathways and a new process to support Aboriginal patients who leave the ED prematurely.

Genuine partnerships between healthcare providers and Aboriginal patients and their families were created, where life experiences, views and beliefs were respected.

Congratulations to our other 2022 finalists:

  • Mobile app for spinal rehabilitation patients – South Metropolitan Health Service
  • Pharmacist-led anti-cancer clinic – Fiona Stanley Fremantle Hospitals Group

View our finalists

 

See other 2022 SMHS Excellence Award winners.

Last Updated: 21/10/2022