Compliments or complaints

We encourage feedback so any difficulty can be addressed as quickly as possible, resulting in improved care. We take all comments and complaints seriously and have a formal mechanism to ensure all matters brought to our attention are followed up promptly.

If you have any concerns regarding any aspect of your care, please feel free to discuss them with your health care provider. If you prefer, you may also contact the Customer Relations Coordinator or Customer Relations Officer.

Location: Level 4, F Block, Alma Street
Postal Address: PO Box 480, Fremantle WA 6959
Phone: +61 8 9431 2787
Fax: +61 8 9431 2216
Email: fhcustomerrelations@health.wa.gov.au 

The WA Department of Health also handles compliments and complaints (external site).

If a direct approach to any hospital does not receive a satisfactory response, the Health and Disability Services Complaints Office (external site) may be able to investigate.

Related links